Terms & Conditions

General

The purchase of products from our website is governed by the following terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.  We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. 

Products

All items are subject to availability. All of our stock levels are live, but obviously errors can occur in our warehousing stock control systems. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.

Back Orders

If an item is out of stock we will email you to let you know we can't fulfil your order.  You will be given the option of waiting or a full refund.

Payment

We can only accept payment in pounds Sterling. We accept Visa Debit, Visa Credit, Visa Electron, Mastercard, Maestro,JCB and PayPal. If you are paying by Maestro you will also need to include the card issue number or start date. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.  In the unlikely event that your payment card is used fraudulently to make a purchase with Tegiwa Imports you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Price errors

If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.